Have questions about the delivery of your Pulse Care bamboo electric toothbrush? Find all the answers here regarding our delivery methods, times, shipping costs, and order tracking. Free delivery to a Mondial Relay Point on all orders.
FAQ
What are the available delivery methods?
Pulse Care offers 5 delivery methods in mainland France:
- Mondial Relay – Collection Point: free delivery to a collection point (3 to 5 business days)
- Colissimo – Home Delivery: €6.90 (3 to 5 business days)
- Chronopost – Fast Delivery: €8.90 (2 to 4 business days)
- Chronopost Express 24h-48h: €12.90 (1 to 2 business days)
- Tracked Green Letter: €1.90 (only available for bamboo brush heads)
Is delivery free?
Yes! Delivery to a Mondial Relay pick-up point is 100% free on all toothbrush orders, with no minimum purchase. For home deliveries, shipping is free for purchases over €60.
What are the delivery times?
Delivery times vary depending on the chosen shipping method:
- Mondial Relay Point Relais: 3 to 5 business days
- Colissimo home delivery: 3 to 5 business days
- Chronopost fast: 2 to 4 business days
- Chronopost Express: 1 to 2 business days
Orders are shipped Monday through Friday.
How do I track my order?
As soon as your order is shipped, you will receive an email with your tracking number. You can track your package directly on the carrier's website (Mondial Relay, Colissimo, or Chronopost). In case of a problem, contact us on WhatsApp at 06 58 02 75 63 or by email at contact@pulsecarefrance.com.
Do you deliver internationally?
Yes, Pulse Care ships internationally. International shipping costs €29. Delivery times vary depending on the destination country.
When will my order ship?
Orders are prepared and shipped from Monday to Friday. Orders placed on weekends or public holidays are processed on the next business day. You will receive a confirmation email upon shipment.
What happens if I'm not home for a delivery?
If you are absent during a Colissimo or Chronopost delivery, the postman will leave a delivery notice. You can then reschedule delivery or pick up your parcel at the nearest post office. With Mondial Relay, your parcel will be kept for 14 days at the pick-up point.
Can I change my delivery address after placing an order?
If your order has not yet been shipped, please contact us quickly on WhatsApp at 06 58 02 75 63 or at contact@pulsecarefrance.com. After this time, we will no longer be able to change the address.
Take action
You now have all the information to improve your dental hygiene routine.
