Yes, Pulse Care has a 30-day return policy from the date you receive your order. If you are not satisfied with your purchase, you can contact us at contact@pulsecarefrance.com to initiate a return.

To be eligible for a return, the product must be:

• In its original, unused condition
• In its original packaging with tags
• Accompanied by proof of purchase (invoice or order number)

Used toothbrushes cannot be returned for hygiene reasons.

To make a return:

1. Contact us at contact@pulsecarefrance.com, stating your order number and reason for return.
2. We will confirm acceptance of the return and send you shipping instructions.
3. Return the product to the indicated address: 37 Avenue Louis Enjolras, 13380 Plan-de-Cuques.
4. Once received and inspected, we will process the refund.

Items returned without prior request will not be accepted.

Return shipping is free if the product is defective or if the error is due to Pulse Care. In other cases (change of mind, etc.), return shipping costs are the responsibility of the customer.

Once your return has been received and inspected, the refund will be issued within 7 business days to your original payment method. Initial shipping costs are non-refundable, unless the return is due to an error on our part.

Yes, exchanges are possible, subject to availability. Follow the same procedure as for a return and indicate the desired exchange product in your email.

Inspect your order upon receipt. If your product is defective, damaged, or incorrect, contact us immediately at contact@pulsecarefrance.com or on WhatsApp at 06 58 02 75 63. We will cover the cost of return and replacement.

The following products are non-returnable:

• Opened or used products
• Products purchased on sale (unless defective)
• Gift cards