Find here the answers to the most frequently asked questions about your Pulse Care electric toothbrush with bamboo heads, its use, maintenance, and your order.
This FAQ has been designed to provide you with clear, quick, and useful answers to support you in your dental hygiene routine.
Delivery
Is delivery free?
Yes, delivery to a Mondial Relay pick-up point is free for all orders with no minimum purchase. Home delivery is free for orders over €60.
What are the deadlines?
3 to 5 days with Mondial Relay or Colissimo, 2 to 4 days with Chronopost, 1 to 2 days with Chronopost Express.
Do you deliver internationally?
Yes, international shipping costs €29.
Subscription
How does the subscription work?
You automatically receive your replacement brush heads every month, 2 months, or 3 months. You save €5 on the first order of your toothbrush. And you save every month on brush heads! You can cancel at any time from your customer account.
Can I change or cancel my subscription?
Yes, directly from your customer area on pulsecarefrance.com, free of charge and with no commitment.
Product
Is the brush waterproof?
Yes, IPX7 certified, can be used in the shower.
How long does the battery last?
up to 30 days with normal use, wireless charging.
What is the difference between nylon and castor bristles?
Nylon bristles are durable and effective for daily use. Castor bristles are softer, biodegradable, ideal for sensitive gums.
How long does a brush head last?
2 to 3 months, as recommended by dentists.
Returns & Refunds
Can I return my product?
Yes, within 30 days of receipt, product unused in its original packaging.
How long does it take to get a refund?
Within 7 business days of receipt and inspection of the return.
Am I responsible for the return shipping costs?
Free if the product is defective. At your expense in other cases.
Payment
What payment methods do you accept?
Credit card, PayPal, Apple Pay, and Shop Pay.
Is payment secure?
Yes, SSL protocol and PCI DSS certified Shopify Payments platform.
Do you have another question?
Contact us on WhatsApp at 06 58 02 75 63 or by email at contact@pulsecarefrance.com. We will respond within 24 to 48 hours.
Take action
You now have all the information you need to improve your dental hygiene routine.
