Questions about payment on pulsecarefrance.com? Accepted payment methods, security, installment payments, and invoicing – find all the answers here.
FAQ
What payment methods do you accept?
Pulse Care accepts the following payment methods:
- Credit card: Visa, Mastercard, American Express
- PayPal
- Apple Pay
- Shop Pay
All payments are secure.
Is payment on pulsecarefrance.com secure?
Yes, all payments on pulsecarefrance.com are 100% secure. Our store uses the SSL protocol (https) and the Shopify Payments platform, which is PCI DSS certified. Your bank details are never stored on our site.
Can I pay in installments?
Installment payments are available through Shop Pay Installments subject to eligibility. This option will automatically appear at checkout if it is available for your order.
When is my debit card charged?
Your bank card is debited immediately when your order is confirmed. For subscriptions, direct debits are made at each renewal according to the chosen frequency.
I haven't received my invoice, what should I do?
Your invoice is automatically sent by email after your order is confirmed. If you don't receive it, please check your spam folder. You can also find it in your customer account on pulsecarefrance.com or contact us at contact@pulsecarefrance.com.
Can I get a refund to my original payment method?
Yes, if a return is accepted, the refund will be issued to the payment method used for the order within 7 business days. If you paid by credit card, the time it takes for the refund to appear in your account may vary depending on your bank.
My order was rejected, why?
A payment denial can be due to several reasons:
- Insufficient funds in the account
- Incorrect card information
- Security block by your bank
- Online payment limit reached
If your payment is denied, please contact your bank or try another payment method. For any assistance, contact us at contact@pulsecarefrance.com.
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You now have all the information to improve your dental hygiene routine.
